Faqs

Where can I shop? 

Shop our full inventory of beautiful things on our online shop. Select your preferred shipping option or select local pickup to pick up your order at our new Martha Mae Outpost at The Center of Order and Experimentation Tuesday - Friday 9am-3pm and Saturday + Sunday 9am-5pm.

Shop a rotating curated selection of Martha Mae favorites and outpost exclusive items in person at our Martha Mae Outpost at The Center of Order and Experimentation Tuesday - Friday 9am-3pm and Saturday + Sunday 9am-5pm.

Received a Martha Mae gift certificate?

Yay! Your gift certificate can be used to shop our full selection of tools and supplies at marthamae.info. Gift certificates are only redeemable on the online shop.

Discount codes?

We are so grateful for your support and we love to sprinkle around discount codes to express our appreciation for you. When making purchases, please be mindful that our system only allows for one discount code to be used per order. 

Percentage off discounts apply to order items only and do not apply to taxes or shipping costs.

How do I stay updated about everything Martha?

Be the first to know about special events and new arrivals by subscribing to our newsletter. Enter your email address at the bottom of our home page and click "subscribe" to keep in touch. 

Be our friend on social media! Follow us @marthamae.beautifulthings

Shipping?

We ship Monday through Friday via UPS and USPS.
Shipping price varies by weight.

Orders are processed and shipped in 1-3 business days.
Once an order is placed, we are unable to cancel or modify the order.

We offer international shipping to Canda and Mexico through USPS. We do not cover customs charges or additional fees. 

Domestic and international shipments may experience delayed delivery due to delays within shipping systems. Please be mindful of shipping delays when placing holiday orders. We cannot guarantee delivery dates. 

We are currently offering free domestic ground shipping for orders over $75. This offer only includes the 48 contiguous states of the United States.

Please make sure you have a secure location for package delivery. Unfortunately, we are not able to replace stolen packages. If your parcel is lost by the delivery service, please reach out to info@marthamae.info, as well as file a report with the delivery service. We will try to help troubleshoot on our end.

Returns + Exchanges?

You are able to return your unused, undamaged items 12 days after you receive your order with original receipt or gift receipt for store credit only. No returns on artwork, ceramics, and oil paints. Shipping costs will not be refunded and return shipping will need to be taken care of by customer. Please contact info@marthamae.info with your questions and concerns. 

Need customer service support?

Questions about your order or our products? We are happy to assist you! Please write us an email at info@marthamae.info. Your pleasant experience is our priority.